Until further notice, please only book for people within your immediate social bubble. Separate social bubbles should make separate bookings. Please see www.gov.uk for the current definition of a social bubble in England.
Tickets to the railway should be purchased online, in advance of your visit so that we are able to adhere to social distancing with a reduced capacity.
Buy your tickets here up to one hour before your chosen depature time (subject to availability).
On the day bookings should be made in person only at the Ticket Office in the hour before departure (subject to availability). We regret that we cannot accept telephone bookings on the day of travel.
On standard days, the time you select when booking tickets is the time your outbound service will depart from Clayton West Station. Please be on time as the train will not wait for late-comers!
Your outbound departure time is allocated, but your return service is open and unallocated. This means you can return from Shelley Station at your leisure, on a service of your choosing. However, please be aware that there may be a wait for a return service if capacity is reached at your preferred time. We apologise in advance for any inconvenience this may cause but everyone's health and safety is our top priority.
If you want to travel more than once on the day of your visit and there is availability left on other outbound services, you can book onto additional service(s) in person at the Ticket Office. This means you can travel more than once for no additional fee. This is subject to availability on the day and cannot be guaranteed. We apologise for any inconvenience this may cause you.
If there are special extenuating circumstances which mean you are unable to book online, please call us on 01484 865727 at least 48 hours before you wish to visit.
If you are an Annual Pass Holder, or have a voucher/offer to use, please scroll down to the section at the bottom of this page for info on how to book.
Terms & conditions
If you are an Annual Pass Holder, you should have received a letter from us detailing your booking instructions. If you haven't received your letter, or you're having issues booking, please contact the railway on 01484 865727 or firstname.lastname@example.org. We are extremely sorry that for the foreseeable future you will no longer just be able to turn up and travel on our standard days. We hope you can understand the need for us to keep a very careful eye on the numbers of people on the trains and using the station facilities as we try to continue to limit the spread of COVID-19. Bookings will be subject to availability.
If you wish to use a complimentary ticket, pass, voucher or offer you have received, you will need to contact the railway at email@example.com to make a travel reservation at least 48 hours in advance, or follow the instructions for online booking found on some tickets/vouchers. When doing so, you will need to provide the details found on the voucher, so please have this handy when booking. Without it, we will be unable to make a booking for you. Please note you will also be required to hand the voucher into the Ticket Office on the day of your visit. We regret that bookings will be subject to availability. This is because we will be working with a severely reduced capacity to allow for social distancing.
If your child is a Max Card holder, you are entitled to a special discount of a half price child's fare when purchasing a full adult/carer ticket on standard operating days only (not available at special events). In order to acess this special discount, you will need to contact the railway at firstname.lastname@example.org to make a travel reservation at least 48 hours in advance. When doing so, you will need to provide the details found on the Max Card so please have this handy. Without it, we will be unable to make a booking for you. We regret that bookings will be subject to availability. This is because we will be working with a severely reduced capacity to allow for social distancing.
REMEMBER: Your Max Card also entitles you to 10% off all purchases in our gift shop (needs to be presented at the till).
Please note that all visitors over the age of 11 years are required to wear a face mask/covering until further notice when on our trains or inside our station facilities (unless they have a valid exemption). This is a UK Government directive applicable in England for the health & well being of the nation. Please remember that we are a family attraction & offensive face masks will not be tolerated.
Please only visit us within your immediate social bubble (the current UK Government definition of a social bubble can be found HERE). Please do not book tickets for anyone outside your social bubble as you are not permitted to travel together or meet up with each other at the KLR until further notice. The online system will only allow for up to six people on one booking. If your bubble is made up of more than six people, please call us on 01484 865727.
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