On standard days, the time you select is the time your train DEPARTS Clayton West Station. Please don't be late - the train will not wait for you!
TICKET RELEASE: Tickets are currently only available to purchase for dates up to & including 11 July 2021. Tickets for dates after this time will be released shortly. Thank you for your patience as we continue to negotiate the ever-changing COVID rules and regulations and the impact those have on our operations.
Tickets to the railway should be purchased online, in advance of your visit.
Buy your tickets from our website right up to one minute before your chosen depature time (subject to availability).
In-person bookings on the day are no longer accepted, and we regret that we cannot accept telephone or emailed bookings on the day of travel. To avoid disappointment, please ensure you have made your booking before you arrive.
On standard days, the time you select when booking tickets is the time your outbound service will depart from Clayton West Station. Please be on time as the train will not wait for late-comers!
Your outbound departure time is allocated, but your return service is open and unallocated. This means you can return from Shelley Station at your leisure, on a service of your choosing. However, please be aware that there may be a wait for a return service if capacity is reached at your preferred time. We apologise in advance for any inconvenience this may cause but everyone's health and safety is our top priority.
If you want to travel more than once on the day of your visit and there is availability left on other outbound services, you can book onto additional service(s) in person at the Ticket Office. This means you can travel more than once for no additional fee. This is subject to availability on the day and cannot be guaranteed. We apologise for any inconvenience this may cause you.
If there are special extenuating circumstances which mean you are unable to book online, please call us on 01484 865727 at least 48 hours before you wish to visit.
If you are an Annual Pass Holder, or have a voucher/offer to use, please scroll down to the section at the bottom of this page for info on how to book.
Terms & conditions
If you are an Annual Pass Holder, you should have received a letter from us detailing your booking instructions. If you haven't received your letter, or you're having issues booking, please contact the railway on 01484 865727 or email@example.com. We are extremely sorry that for the foreseeable future you will no longer just be able to turn up and travel on our standard days. We hope you can understand the need for us to keep a very careful eye on the numbers of people on the trains and using the station facilities as we try to continue to limit the spread of COVID-19. Bookings will be subject to availability.
If you wish to use a complimentary ticket, pass, voucher or offer you have received, you will need to contact the railway at firstname.lastname@example.org to make a travel reservation at least 48 hours in advance, or follow the instructions for online booking found on some tickets/vouchers. When doing so, you will need to provide the details found on the voucher, so please have this handy when booking. Without it, we will be unable to make a booking for you. Please note you will also be required to hand the voucher into the Ticket Office on the day of your visit. We regret that bookings will be subject to availability. This is because we will be working with a severely reduced capacity to allow for social distancing.
GROUPON voucher holders should book online: please choose STANDARD DAY tickets and select the date/time you are after. Please select a FAMILY TICKET and then proceed through the booking until you reach the CHECKOUT page. On the Checkout page, you will need to enter the Groupon code found on your Groupon voucher (starts with “grnp2”) into the 'OFFER CODE' box. Please do not add any additional tickets to this booking or the code will not work. Any other tickets must be booked via a separate booking. If you require assistance, please email email@example.com at least 48 hours before you wish to visit and include a picture or screenshot of your Groupon voucher including the voucher redemption code, your name, contact telephone number and the date/time you wish to travel. Without that information, we will be unable to assist you. Please note that Groupon vouchers are only valid on standard day services, not on event days or Young Engineers days.
If your child is a Max Card holder, you are entitled to a special discount of a half price child's fare when purchasing a full adult/carer ticket on standard operating days only (not available at special events). In order to acess this special discount, you will need to contact the railway at firstname.lastname@example.org to make a travel reservation at least 48 hours in advance. When doing so, you will need to provide the details found on the Max Card so please have this handy. Without it, we will be unable to make a booking for you. We regret that bookings will be subject to availability. This is because we will be working with a severely reduced capacity to allow for social distancing.
REMEMBER: Your Max Card also entitles you to 10% off all purchases in our gift shop (needs to be presented at the till).
Please note that all visitors over the age of 11 years are required to wear a face mask/covering until further notice when on our trains or inside our station facilities (unless they have a valid exemption). This is a UK Government directive applicable in England for the health & well being of the nation. Please remember that we are a family attraction & offensive face masks will not be tolerated.
Visitors must only book for a maximum of six people or two households (whichever is more).
Visitors will be permitted to gather in groups of up to 30 people when OUTDOORS at the KLR, but not when on the trains, where social distancing must still be maintained between visitor groups.