We are heartbroken to announce the cancellation of this year's Easter Eggspress at the KLR.
Although a hard decision to make, it was an easy one given the current situation surrounding the COVID-19 pandemic.
If you have purchased tickets for the Easter Eggspress, PLEASE do not contact us, WE WILL CONTACT YOU in the coming days. As a result of the current situation, our level of staffing has been reduced dramatically & we need to work the refund system in this way so as not to overwhelm the skeleton staff. Please bear with us & we will get to you. If you haven't been contacted by Monday 30 March, send an email to email@example.com with the best way to get in touch as we may have incorrect details.
Losing the Easter Eggspress this year (on top of a pretty rubbish start to the year with all the storms + the COVID-19 closure), will be a significant blow to the KLR which runs on ticket, catering & retail income alone... There are a few options available to our Easter Easter Eggspress ticket holders:
👉🏻 Choose to hold your tickets in credit for next year's Easter Eggspress
👉🏻 Choose to hold the value of your tickets (minus the booking fee) in credit until 23 March 2021 to use at another special event at the KLR (excluding Santa Specials, Day Out with Thomas & Dino Day) or a standard day visit
👉🏻 Choose to convert your tickets into an annual pass for the rest of this year (for use on standard operating days only) at no additional cost to you
👉🏻 Choose not to request an exchange or refund
👉🏻 Choose to request a full refund (minus booking fee)
As ever, thank you for your support, understanding & patience. Stay safe.
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